Terms & Conditions


Our Terms and conditions apply to all online conditions of sale from our web site. The terms are set out below. Read them before ordering. You may wish to print out a copy for future reference. Other terms and conditions on our site such as our privacy policy should also be read as part of this agreement. We may change these terms from time to time without notice to you. Changes will apply to any subsequent  orders received.

1. We reserve the right to change these terms from time to time. Changes will be posted on this site.



2. We agree to sell you the services and goods for the price stated. We deliver to UK addresses only. No goods are left unless an adult signs for delivery.

3. Delivery charges are contained in our separate Delivery section of the site. Goods & services which are delivered by the company are delivered on the date agreed by the customer and Important Occasions. Local products and services around Coventry and Birmingham are delivered by Important Occasions.
Courier / Postal Delivery for deliveries outside of Coventry / Birmingham area :
We try to deliver goods when stated but cannot guarantee delivery by such date when sending goods via non company methods (courier & postal companies). We use Royal Mail delivery to carry our posted out items. Our standard delivery via Courier is Monday to Friday (excluding Bank Holidays), generally from 9am to 5pm. We aim to get your purchase to you within 3 working days if you order before 02.00pm or 4 days for all orders after 02.00 pm. Please allow an extra day if the period of expected delivery includes a National Bank Holiday. If your ordered products include personalisation services (such as custom printed balloons and custom printed ribbon), then these products will be delivered when the personalisation process has been completed. Generally personalisation is completed within 3 days.

4. Goods Services are subject to availability and if we cannot supply them we will inform you as soon as possible and you will be given a full refund of what you have paid.

5. The goods are services sold at the price on our web site at the date  we receive the order from you. If we find a pricing error on our web site we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or canceling it. If we cannot contact you we will cancel the order. If you cancel and you have paid for the goods, you will be given a full refund.

6. You can pay on-line with all major credit and debit cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. We use Paypal as our payment provider and Important Occasions and associated companies does not store or hold financial details or card numbers.  

7. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

8. If you receive faulty goods we handle this in accordance with our returns policy.



9. Where applicable, you may cancel your order under the distances selling regulations.


You can cancel purchases at any time up to 7 working days (all days other than Saturday, Sunday and Public Holidays) following the day of delivery.


You can cancel purchases by:


1. emailing us at party@smallimportantpeople.co.uk


2. phoning us on 0121 288 6675 with your order reference number 


Your product must be complete and in 'as new' condition. If you have opened the box, you must have done so without damaging or marking the product or packaging. The product must not have been used. It should be returned with original packaging, along with accessories you received. If you follow the above, we will issue you with a full refund for the cost of the product and any delivery charges paid. However we reserve the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

10. Important Occasions, Small Important People & associated companies cannot be held responsible for unforeseen circumstances resulting in a non-attendance of our services. A refund in full will be given in such case.



11. Venues and food are to be arranged by the customer for children's party bookings. 



12. When booking a room, customers must ensure it is safe for children to run, play games in and free from hazards. Small Important People & associated companies reserve the right to change, alter and cancel the event at any time on if  health and safety requirements are not met.



13. All  Bookings are only confirmed when a deposit and signed quote have been returned to small important people. Small Important People & its associated companies cannot be help responsible for loss of post.



14. Important occasions and companies cannot be held responsible for graphical, text, language or quality errors in artwork sent to us for balloon printing. We reserve the right to enhance or change artwork if we feel quality will be dramatically improved unless stated by the customer at time of ordering.



15. Helium from balloons must never be inhaled and such items are sold on the understanding of its possible inhaled dangers. Foil helium balloons must not be intentionally released outside. Items used in making the balloon decorations, such as weights, are not to be given to children as toys. 

Important occasions contact : party@smallimportantpeople.co.uk; 66 Woods Piece, Coventry, CV7 8NP